📞 ZenVoice · Voice AI Front Office

Every patient call answered, day or night

ZenVoice handles inbound calls for scheduling, refills and billing questions. It makes outbound calls for reminders, recall, APCM enrollment and post-discharge check-ins. Every call is transcribed, summarized and written back to the EHR, and the agent always tells callers it is an AI.

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24/7 coverage EHR write-back AI disclosed on every call
zenvoice-call.log
// Inbound · 9:14 PM · after hours voice.greet("Hi, I'm the clinic's AI assistant...") voice.intent(detected: "reschedule + refill") ✓ eligibility active · slot booked Thu 10:30 ✓ refill routed to clinical inbox voice.screen(symptoms: "none urgent") voice.writeback(ehr: "summary + transcript") // logged as APCM 24/7 access evidence
24/7After-hours line with escalation to the on-call clinician
2-wayInbound calls plus outbound campaigns from one agent
100%Calls transcribed, summarized and written back to the EHR
3,000Minutes included per location each month
Inbound calls

No more busy signals or voicemail backlogs

ZenVoice picks up on the first ring and resolves the most common front-desk calls on its own.

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Scheduling, rescheduling & cancellations

Books into your real EHR schedule using your visit types and provider rules, after checking eligibility with ZenAuth.

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Refill requests

Captures the medication and pharmacy, then routes the request to your clinical inbox for approval.

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Billing questions

Explains balances and statements, and transfers complex issues to your billing team.

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Directions, hours & FAQs

Answers routine questions so your staff doesn't have to.

Outbound outreach

Calls that bring patients and revenue back

The outbound side of ZenVoice ties the voice agent to revenue, not just call deflection.

Fewer no-shows

Reminders & no-show recall

Confirms appointments, fills cancellations and rebooks patients who missed visits.

APCM growth

APCM enrollment & consent

Explains the program, records verbal consent and books initiating visits, with evidence filed to ZenCare.

Care transitions

Post-discharge check-ins

Calls patients within days of an ADT discharge alert and escalates red flags to a nurse.

Quality

Care-gap outreach

Books AWVs, screenings and overdue follow-ups from ZenCare's care-gap lists.

Retention

Drop-off recall

Re-engages patients who haven't been seen in a year, before they leave your panel.

Compliance

TCPA-ready consent

Automated calls and texts go out only with documented consent, and all-party recording consent is collected where required.

After hours

Meets APCM's 24/7 access requirement

APCM requires 24/7 access to the care team. ZenVoice provides the after-hours line, escalates to your on-call clinician by your rules and logs every call as evidence in ZenCare.

  1. 1
    Every call

    Answer & disclose

    States it is an AI at the start of every call, as many states now require.

  2. 2
    Triage

    Understand & screen

    Identifies the patient and their need, and screens for urgent symptoms.

  3. 3
    Resolve

    Resolve or escalate

    Books, routes or pages the on-call clinician, following your escalation rules.

  4. 4
    Record

    Write back

    Saves the transcript, summary and outcome to the chart.

FAQ

ZenVoice questions

Does it work with our current phone number?

Yes. You can forward overflow, after-hours or all calls to ZenVoice and keep your existing number and phone system.

What happens when the AI can't help?

ZenVoice transfers the call to your staff with a summary, or creates a callback task. Urgent clinical issues go to your on-call clinician under your escalation rules.

How is ZenVoice priced?

Per location per month, with 3,000 minutes included and per-minute pricing above that. It is discounted when bundled with ZenCare and ZenAuth.

Hear ZenVoice handle your practice's calls

We'll run a live demo using your own visit types and scheduling rules.

Book a Demo →