Zealthix Technologies HealthTech Pvt. Ltd. ("Zealthix", "we", "us", or "our") operates a SaaS-based healthtech infrastructure platform serving payers, providers, and health systems across India. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you access our website at · Zealthix.ai or use our services.
By accessing or using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of our platform.
1. Information We Collect
We collect information you provide directly to us and information generated through your use of our platform:
- Personal identifiers: Full name, email address, phone number, designation, and organisation name when you register, request a demo, or contact us.
- Usage data: Information about how you interact with our website and services, including pages visited, features used, session duration, and click paths.
- Device and technical information: IP address, browser type and version, operating system, device identifiers, and referring URLs.
- Health and operational data: Where our services process clinical or claims data on behalf of our enterprise customers, such data is handled under separate data processing agreements and is subject to applicable health data regulations including ABDM guidelines.
- Communications: Records of correspondence if you contact us by email, phone, or via our website forms.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our services and platform
- To process transactions and send related information including confirmations and invoices
- To send technical notices, security alerts, and support messages
- To personalise your experience and deliver content relevant to your organisation type and use case
- To respond to your enquiries and provide customer support
- To comply with applicable legal and regulatory obligations, including those under Indian law and ABDM guidelines
- To detect, prevent, and address technical issues, security breaches, or fraudulent activity
- To send marketing and promotional communications you may opt out at any time
- To improve our platform through analytics and product research
3. Sharing of Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service providers: We engage third-party vendors to support our operations (e.g., cloud infrastructure, analytics, email delivery). These providers access information only to perform services on our behalf and are bound by confidentiality obligations.
- Legal requirements: We may disclose information where required by law, regulation, court order, or government authority, or where we believe disclosure is necessary to protect the rights, property, or safety of Zealthix, our users, or the public.
- Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, information may be transferred as part of that transaction.
- With your consent: We may share information for other purposes with your explicit consent.
4. Data Retention
We retain personal information for as long as your account is active or as needed to provide our services. We also retain information to comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer require your information, we delete or anonymise it in accordance with our internal retention schedules.
5. Your Rights and Controls
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
- Opt-out of marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in any communication or by contacting us directly.
- Data portability: Request a machine-readable copy of your information where technically feasible.
To exercise any of these rights, contact us at admin@zealthix.com.
6. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Zealthix is ISO 27001:2022 and SOC 2 certified, reflecting our commitment to information security best practices.
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords and to report any suspected security incidents to us promptly.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will post the revised policy on this page with an updated "last updated" date. Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:
- Email: admin@zealthix.com
- Phone: +91-730-304-7811
- Address: 201 A, SAS Tower, Medicity, Islampur Colony, Sector 38, Gurugram, Haryana 122001, India